FAQ | ALIGLOSSY HAIR

Order and Shipping

Q: How do I place an order and complete payment?

 A: For online orders, select your favorite item and click BUY NOW, then follow the checkout steps to finish payment. If you need offline payment, please contact our customer service and we will assist you.

Q: What payment methods do you accept?

A: We accept PayPal, Afterpay, and major credit cards including VISA, MasterCard and American Express for online checkout. Please make sure your shipping address matches the address linked to your PayPal account. Mismatched addresses may trigger verification checks and delay your shipment. Western Union, Money Gram and Bank Transfer are also available. Contact customer service for details if you prefer these options.

Q: When will my order ship, and how long is the delivery time?

A：

• Shipping turnaround: In-stock items ship out within 24-48 hours. Out-of-stock items take 3–5 working days to prepare, and we will notify you promptly.
• Courier: FedEx / DHL
• Transit time: • United States and Canada: 3–5 working days • UK: 5–7 working days • Europe: 5–7 working days • Australia and New Zealand: 5–7 working days • 

Please note: PO Box addresses are NOT accepted by our courier. Weekends may cause slight delivery delays.

Q: When should I order for a special occasion?

A: If you need your wig for a birthday, wedding, major holiday, or another important event, please place your order at least 2 weeks before the event date. This gives time for order processing, custom production when needed, and shipping. Custom or personalized items, international deliveries, and carrier delays may require extra time, so we recommend ordering earlier when possible. Delivery dates are estimates and cannot be guaranteed.

Q: What should I do if my package is delayed?

A: We ship orders on schedule under normal circumstances. Delays can happen due to public holidays, natural disasters, or carrier backlogs. Holidays do not count as business days when calculating shipping timelines. Reach out to us if your tracking has not updated for a long time.

Q: Will I be charged customs duties?

A: Customs charges depend on your local country’s customs regulations. We can declare a lower value on the commercial invoice to help reduce potential tax fees. You may tell us your preferred declared value when placing your order.

Wig Fit, Lace & Hair Care

Q: How do I choose the right wig cap size?
A: Measure around your head at the hairline, above your ears and around the nape. ALIGLOSSY’s listed ranges are Small Cap: 21–21.5 inches, Average Cap: 22–22.5 inches, and Large Cap: 23–23.5 inches. Check the cap size listed on the product page before ordering. Adjustable straps can fine-tune the fit, but they do not change the listed cap size.

Q: What is the difference between a 13x4 and a 13x6 lace frontal wig?
A: Both measurements describe the lace area in inches. A 13x6 frontal has a deeper lace area than a 13x4, which can provide more room for parting and styling. Available lace sizes vary by product, so check the options on the product page.

Q: Does the wig come with pre-cut lace?
A: Lace preparation varies by style. Some glueless or wear-and-go wigs have pre-cut lace, while other lace front wigs may arrive with uncut lace. Check the product title and details to confirm what is included.

Q: What density and lengths are available?
A: Density and length options vary by wig. Choose from the options shown on the product page, and check that page for the exact specifications of the style you want.

Q: Will the wig shed or tangle?
A: A small amount of shedding can occur with normal wear. Gentle handling and regular care can help reduce shedding and tangling. Avoid pulling or brushing the hair roughly, especially when it is wet.

Q: How should I care for my human hair wig?
A: Gently detangle the wig from the ends upward before washing. Use products intended for human hair wigs, avoid rough rubbing, and let the wig dry fully before storing it. Follow any care instructions provided with your wig.