Return & Refund Policy

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email at info@aliglossyhair.com at first.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.

  • Return window: Items must be returned within 30 days after you receive them.

  • Product condition: All items must be in the same condition that you received them—unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.

  • Tracking requirement: When returning or exchanging items, customers must use a shipping method that provides tracking information.

Non-Returnable Items

  • On-sale items or gift cards are non-refundable.

  • Damage or loss caused by customers is non-refundable.

  • Custom & Personalized Orders: All custom orders (including tailored cap sizes, custom lengths, densities, or special colorizations) are final sale and are not eligible for return, exchange, or refund once production has started.

General Return Process

  1. Initiate a return: Please email us at info@aliglossyhair.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.

  2. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange using a shipping method that provides tracking information as well as a signature, because we will not be responsible for lost returns/exchanges.

  3. Refund or exchange: When we receive your return/exchange, we will inspect the item within 3–5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our fault (such as incorrect products or quality problems), we will provide a full refund for you, including the return freight.

  • If the return is due to the buyer’s preference (such as not liking/wanting the item, or ordering the wrong product/size), the buyer should pay the return freight.

  • No restocking fee will be charged to consumers for the return of a standard product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to the original method of payment within 2–3 working days.

  • If you haven’t received the refund within 2–3 working days, please check your bank account again, then contact your bank or credit card company, as it may take some time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@aliglossyhair.com.

Please Note: We do not refund our original shipping cost.

Order Cancellations

  • Standard Orders: We can cancel standard orders for you if you contact us before the parcel is shipped out, and we will refund your money in full. Standard orders cannot be canceled once shipped.

  • Custom Orders:

    • You may cancel a custom order within 24 hours of purchase for a full refund.

    • Once production has begun (typically after 24 hours), custom orders cannot be canceled for a full refund. If a cancellation is requested while the wig is actively in production at our factory, a 20% material and labor restocking fee will be deducted from your refund to cover incurred costs.

Contact Email: info@aliglossyhair.com